Support

Frequently Asked Questions

What is Resurface?

Resurface is an AI-powered emotional guidance app based on Abraham-Hicks teachings. It helps you navigate your emotions from where you are to where you want to be, using the Emotional Guidance Scale (EGS) and personalized AI coaching.

How does Resurface work?

Resurface offers eight coach-guided emotional processes based on Abraham-Hicks teachings. You start with how you're feeling right now, and the AI coach helps guide you gradually toward better-feeling thoughts. Everything is intuitive and guided — just open a process and follow along.

Is my data private?

Yes! Your conversations are stored locally on your device. We don't have access to your personal conversations or emotional data. The only data sent externally is for AI processing, and it's not stored or associated with your identity.

Can I use Resurface offline?

Yes, Resurface has offline support. You can write messages while offline (up to 10 messages), and they'll automatically send when you reconnect. However, you'll need an internet connection to receive AI responses.

How do I export or save my conversations?

Conversation export is coming in a future update. Currently, your conversations are stored locally on your device. We recommend taking screenshots of important insights for now.

What's the difference between Resurface and therapy?

Resurface is NOT a replacement for professional mental health care. It's a personal growth tool for emotional exploration and finding better-feeling thoughts. If you're in crisis, please call 911 or 988 (Suicide & Crisis Lifeline). Always consult professionals for medical or psychological needs.

Troubleshooting

Messages Not Sending

Check your internet connection
Look for the offline indicator in the app
Try closing and reopening the app
Ensure you have the latest version installed

App Crashes or Freezes

Force quit the app and restart
Check for iOS updates
Ensure you have at least 100MB free storage
Delete and reinstall the app if issues persist

AI Responses Seem Off

Be specific about your emotions and situation
Use the emotion scale to accurately indicate how you feel
Try rephrasing if the AI misunderstands
Remember the AI works best with authentic emotional expressions

Important: If you experience technical issues during an emotional crisis, please reach out to human support through traditional crisis resources.

How-To Guides

Starting Your First Conversation

Open Resurface and read through the welcome message
Choose a process or start with a free emotional check-in
Describe your situation in your own words
Follow the AI coach's guidance to find better-feeling thoughts
Continue until you reach a more positive emotional state

Getting the Most from AI Coaching

Be specific about what's bothering you
Answer the coach's questions thoughtfully
Try the suggested better-feeling thoughts
Take your time — there's no rush
Complete the full conversation for best results

System Requirements

iOS Requirements

iOS Version: 15.0 or later
Devices: iPhone, iPad, iPod touch
Storage: Approximately 50MB
Internet: Required for AI responses

Supported Devices

iPhone 8 and later
iPad (6th generation) and later
iPad Air (3rd generation) and later
iPad Pro (all models)
iPod touch (7th generation)

Updates & Changelog

Version 2.0 — February 2026

Eight Abraham-Hicks processes in one unified app
New ProcessHub architecture
Traveling coach orb with animations
Segment Intending always free

Version 1.0 — July 2025

Initial release
Core conversation flow
Emotional Guidance Scale
AI coaching with Claude

Check the App Store for the latest updates!

Refund Policy

Resurface purchases are processed through the Apple App Store. As per Apple's policies:

All sales are final
Refund requests must be submitted through Apple
Visit reportaproblem.apple.com to request a refund
Apple typically allows refunds within 90 days of purchase

If you're experiencing technical issues, please contact us first at kelchert@mac.com — we're here to help!

Legal

Privacy Policy Terms of Use (EULA)

Medical Disclaimer: Resurface is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Need Help?